Shipping policy

Shipping

Soulescence carefully prepares and ships each order with intention. Once an order has been handed to the shipping carrier, delivery times are outside of our control.

Soulescence is not responsible for:

• shipping delays caused by carriers
• customs delays for international shipments
• lost or stolen packages marked as delivered by the carrier
• orders shipped to incorrect addresses provided at checkout

Please review your shipping information carefully before completing your purchase.

Lost Packages

If your package appears lost in transit (tracking shows no movement for an extended period), please contact us and we will assist in opening a claim with the shipping carrier.

While we will do our best to help resolve the situation, final delivery investigations are handled by the shipping carrier.